Refunds & cancellation

Last updated: September 29, 2026

1. Deposit and payment

All projects are paid in two installments: a deposit of 50% of the fixed quote when you approve it, and the remaining 50% when the final report is delivered. Payments are made in U.S. dollars (USD) by card through Stripe, using the invoice we send you.

2. Cancellation before work begins

If you cancel the project after paying the deposit but before we start working, we refund 100% of the deposit. Work is considered to have started when we confirm the start of the analysis by email or when we begin processing the data you sent us.

3. Cancellation after work has begun

• Once work has begun, the deposit is non-refundable.
• Only the work actually performed up to the cancellation date is billed. If the work performed is worth less than the deposit, no additional amount is charged; if it is worth more, nothing beyond the deposit is charged unless agreed in writing.
• The remaining 50% is only charged on delivery of the report. If you cancel before delivery, that second payment is not charged.
• On request, we will hand over the work completed up to that point.

4. Free consultation

The initial 30-minute consultation is free and carries no charge or obligation.

5. If we don't deliver as agreed

If we fail to deliver the report within the scope agreed in the proposal, or if a delay attributable to Khristallos exceeds the agreed timeline by more than 15 business days, you may request a refund of the deposit or agree on a solution with us.

6. How to request a refund or cancellation

• Email us at [email protected] with your name, company and invoice number.
• We will respond to your request within 2 business days.
• Approved refunds are processed through Stripe to the original payment method and usually appear in your account within 5–10 business days, depending on your bank.

7. Contact

Khristallos LLC · Miami, Florida, USA · [email protected]